Versand

Free standard delivery on orders over €150. No code needed.

Please allow up to 2–3 working days from placing your order to receive your dispatch confirmation email. Once your order has been shipped, you will receive a confirmation email with your tracking details.

Delivery timeframes are estimates only and are not guaranteed. Delays may occur due to unforeseen circumstances beyond our control.

You can track your order using the tracking link provided in your shipping confirmation email. If you have any questions regarding your order, please submit an enquiry to our customer service team.

 

I haven’t received a confirmation email and I placed my order over 24 hours ago. What should I do?

Your order confirmation email may have landed in your spam or junk folder, so please check there first.

If you still cannot find it, please contact our customer service team and we will assist you in locating your order details.

Please note that your tracking number is generated once your order has been packed and is ready for collection by the courier.

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My tracking number isn’t working. What should I do?

Tracking numbers may take up to 24 hours to activate after you receive your dispatch confirmation.

If your tracking link is still not updating after this time, please contact our customer service team for assistance.

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Will I be charged customs fees?

Orders shipped within Germany will not incur any customs duties or import fees.

If you are ordering from outside EU, additional customs duties, import taxes, or administrative fees may apply. These charges are determined by local authorities and are the responsibility of the customer.

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Shipping Note

To ensure successful delivery, we strongly recommend shipping to a permanent residential or business address.

Deliveries to temporary locations such as hotels, hostels, or short-term rentals may result in delays, failed delivery attempts, or returned parcels due to restricted access or limited availability at the time of delivery.

If you choose to ship to a temporary address, we cannot guarantee successful delivery and are not responsible for lost or undelivered parcels.