Return and Refund Policy

We offer a 30-day return period, starting on the day you receive your order. This policy is additional to your statutory rights and does not limit them.

Requesting a return

To request a return, contact support@gavaoutfit.com with your order number and the items you wish to return.

We will provide the return address and instructions. Please contact us before sending your parcel so we can identify your return. Prior approval is not required to exercise your statutory right of withdrawal.

Return postage

For change-of-mind returns, customers are responsible for the direct cost of return postage.

You can arrange and pay for your own return shipping or request a prepaid return label from us, where available. If you use our prepaid label, the applicable return-postage charge will be deducted from your refund.

Return-label charges vary by country and are listed in our Shipping Policy. Please check the applicable charge before placing your order.

These charges cover return postage only. We do not charge a separate handling or processing fee.

We recommend tracked shipping and keeping your proof of postage until your refund is received.

Item condition

For returns under our voluntary 30-day policy, items must be unworn, unwashed and unused, with their original tags attached. Please include the original packaging where possible and provide your order number or proof of purchase.

For statutory withdrawals, you may inspect and try on items as you would in a shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the items’ nature, characteristics and functioning. Missing packaging or tags does not automatically remove your statutory withdrawal right.

Statutory right of withdrawal EU and UK customers

You have the right to withdraw from your online purchase within 14 days of receiving the goods, without giving a reason. If items from one order arrive separately, the period starts when you receive the last item.

To exercise this right, send a clear statement of your decision to support@gavaoutfit.com before the 14-day period expires. You must then send the goods back within 14 days of notifying us.

For a full withdrawal, we refund the amount paid for the goods and the original standard delivery charge. If you selected a premium delivery option, we refund delivery only up to the cost of our least expensive standard delivery option.

For partial returns, original delivery charges are not refunded where the same delivery charge would have applied to the items you keep.

The return-postage arrangements above apply to change-of-mind withdrawals.

Our voluntary 30-day return policy

If your statutory withdrawal period has expired, you may still request a return within 30 days of receiving your order, subject to the item-condition requirements above.

For an accepted full return, we refund the goods and the original standard delivery charge. Premium delivery supplements are not refundable. Any applicable prepaid return-label charge is deducted from your refund.

Faulty, damaged or incorrect items

Please contact us promptly if an item is faulty, damaged or incorrect so we can arrange the appropriate solution.

We cover necessary return postage for these items. Your statutory rights to a repair, replacement, price reduction or refund remain unaffected.

Refund processing

Refunds are issued to the original payment method unless we expressly agree otherwise with you.

For statutory withdrawals, we issue refunds without undue delay and within 14 days of receiving your withdrawal notice. We may withhold the refund until we receive the goods or evidence that you have sent them back, whichever happens first.

For returns under our voluntary 30-day policy, we issue refunds within 14 days of receiving and checking the returned goods.

If you use our prepaid return label, the return-postage charge listed for your country in our Shipping Policy is deducted from the refund. Your bank or payment provider may take additional time to display the payment.

Contact

For return or refund questions, contact support@gavaoutfit.com.

GAVA GmbH
Krischerstraße 6B
40789 Monheim am Rhein
Germany

Please contact us for the correct warehouse return address before sending goods.